Citizen’s Charter
SERVICE PLEDGE
We are committed to provide you quality, prompt, and courteous service from Mondays to Fridays, 8:00 A.M. to 5:00 P.M., without noon break;
We shall endeavor to complete your transactions with us within the day. We will inform you promptly of our actions taken so far and clearly explain to you the reason/s should we not be able to complete within the day the delivery of the service you need.
We shall ensure availability of staff to attend to your concern/s even during lunch break.
We shall appreciate any positive or negative feedback regarding our services, facilities and personnel.
The Officer-in-Charge of our frontline services shall be available at all times for consultation and advice.
All these we pledge for the best interest of the clients/customer we serve.
QUALITY POLICY
We, at the Department of Social Welfare and Development (DSWD), commit to:
Deliver, Coordinate, and monitor social protection programs and services for the poor, vulnerable, and disadvantaged population towards a fair, just and peaceful society;
Sustain a culture of excellence through continual improvement of systems, mechanism and procedures in the delivery of programs and services;
Work with integrity and adhere to ethical standards for customer satisfaction and quality service by complying with the DSWD mandates, and other pertinent laws;
Demonstrate genuine concern for the poor, prompt and compassionate service, and free from any form of corruption.
CITIZEN’S CHARTER
I. RATIONALE
On 17 November 2016, the Secretary presented her vison and mission for the DSWD at the National Management Development Conference (NMDC) to kick-off the creation of the strategic plan of the department. These statements are anchored with Ambisyon Natin 20140, which is a long-term vision for the country.
The NMDC conducted a workshop in supplement to the Secretary’s statements and strategic initiatives. Following the summary of NMDC outputs, the Executive Committee in its 24 January 2017 meeting approved the new DSWD vision and mission statements and organizational outcomes.
II. VISION
The Department of Social Welfare and Development envisions all
Filipinos free from hunger and poverty, have equal access to
opportunities, enabled by a fair, just, and peaceful society.
III. MISSION
To lead in the formulation, implementation, and coordination of social
welfare and development policies and programs for and with the poor,
vulnerable and disadvantaged.
IV. CORE VALUES AND DSWD BRAND
Maagap at Mapagkalingang Serbisyo;
Serbisyong Walang Puwang sa Katiwalian;
Patas na Pagtrato sa Komunidad
The DSWD Brand of “DSWD May Malasakit”is hereby affirmed.
The above vision-mission statements, core values, and brand are hereby adopted effectively. Henceforth, the previously considered DSWD core values are categorized as universal principles of social welfare and development.
V. STRATEGIC PRIORITIES
SP 1: CLIENTELE
Mitigate the socio-economic impact of COVID-19 and other natural disaster and human-induced hazards and alleviate the situations of DSWD clientele
SP 2: CAPACITY
Increase capacity of LGUs to improve the delivery of social protection and social welfare services in response to pandemic and preparation for full implementation of Mandanas
SP 3: COMPLIANCE
Regulate SWDAs to continuously comply with SWD standards and regulations
SP 4: CONTINUITY
Improve organizational processes, technological capacity and readiness to adopt with the new normal
SP 5:CREDIBLE
Promote an informed and evidence-based decision making through active utilization of credible and reliable information management system
SP 6: CARE
Capacity building and occupational health and safety of personnel
